CIS Ombudsman The Office of the Citizenship and Immigration Services Ombudsman (OCIA Ombudsman) announced that four new regional offices in the United States will be established to serve immigrant communities and enhance outreach to U.S. officials. Citizenship and Immigration Services (USCIS).
What is the CIS Ombudsman?
The CIS Ombudsman is a non-profit office under the Department of Homeland Security (DHS), created by Congress in 2002. It serves only to help individuals resolve issues with USCIS. The office provides undercover support for individual immigration issues, flags problems, and makes recommendations to improve USCIS services.
New Regional Representatives
The CIS Ombudsman has appointed new regional representatives in the following places:
- Los Angeles (Western Region)
- Dallas (Central Region)
- Boston (Northeast Region)
- Orlando (Southeast Region)
These local representatives will meet with immigrant communities in their communities, gather feedback, and partner with USCIS to help improve the agency. They will also tell you how immigrants can receive support for difficult or difficult immigration matters.
Where to Reach a Regional Manager?
Email is available if you have an immigration question or need to talk to a representative in your region. These are the contact information by region:
States/Territories Covered
- Contact Email
- Central Region
- Arizona (Yuma excluded), Colorado, Illinois, Iowa, Kansas, Michigan, Minnesota, Missouri, Texas, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, South Dakota, Utah, Wisconsin, and Wyoming.
- CISOmbudsman.Central@hq.dhs.gov
Northeast Region
- Connecticut, Delaware, Indiana, Kentucky, Maine, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, and West Virginia.
- CISOmbudsman.Northeast@hq.dhs.gov
Southeast Region
- Alabama, Arkansas, Florida, Georgia, Louisiana, Maryland, Mississippi, North Carolina, Puerto Rico, South Carolina, Tennessee, U.S. Virgin Islands, Virginia, Washington, DC.
- CISOmbudsman.Southeast@hq.dhs.gov
Western Region
- Alaska, American Samoa, Arizona (Yuma only), California, Guam, Hawaii, Idaho, Montana, Northern Mariana Islands, Oregon, and Washington.
- CISOmbudsman.Western@hq.dhs.gov
These agents will be available to make sure immigrants know their rights and get assistance with settling in. If you have an immigration case that requires a bit of extra guidance, talking to your regional representative might give you answers.
